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    Coupons do not work for subscriptions via paypal if the product prices has decimal values.

    Asked by Glamfab2x2 on April 22, 2015 at 11:09 PM

    I created multiple forms with the paypal payment tool but the coupons do not work. Once you enter the coupon it applies with no problem, but when you click to submit it takes you to the paypal screen and there is an error:

    You have entered an invalid amount. Please make sure that all punctuation marks are in the correct places and that you only include the numeric portion of your amount. For example, if the amount is $5.00 USD, you would enter 5.00.

    The information is entered correctly. I tried with multiple forms, I've also tried with just one item, also with all items, same issue.

    Can someone please help 

    Page URL:

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    JotForm Support

    Answered by ashwin_d on April 23, 2015 at 06:22 AM

    Hello Glamfab2x2,

    I'm sorry for the trouble caused to you.

    I did test the subscription payment option and I am able to replicate the issue you are having. It took quite some time to figure out the cause of this issue. It seems if the products have amount in decimal value and we apply coupon code discount, it shows error message in PayPal check out page.

    Let me report it to our back end team. We will get back to you as soon as we have any update form them.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on September 11, 2015 at 03:52 AM


    Sorry for the late update, but can you please confirm that the issue no longer exists? We have tried to recreate it but failed.

    Please let us know if you're still having any other issues or concerns.