What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are not receiving the email notifications on a few of our forms.

    Asked by vinthomas on November 10, 2011 at 07:03 PM
    The forms that I know are not automatically e-mailing to me are:
      
    C2V
    Date Night
    Basketball CBA Winter 2011/2012
    Rock & Ride
    So I Think You Can Dance
    CPR & AED Training
    Dance Academy Registration
      
    But forms like the Standard, Flex and Short Term memberships are coming over no problem.
    We just noticed this issue over the last couple of weeks. Any information is appreciated.
    Thanks!
    Page URL:
    www.fitfx.com/c2v|www.fitfx.com/datenight

  • Profile Image
    JotForm Support

    Answered by Mike_T on November 10, 2011 at 07:30 PM

    Please accept our sincere apologies.

    Could you please contact your mail service provider and ask them to whitelist our mail servers IPs:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Then, re-check if that makes any difference for you.

    We are looking forward to hearing from you.