What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    is jotform doing maintenance

    Asked by clewlow on November 10, 2011 at 07:04 PM

    My forms keep disappearing then reappearing.

    Also I keep being logged out

    Are the servers down?


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    JotForm Support

    Answered by idarktech on November 10, 2011 at 07:17 PM

    Hi Clewlow,

    There have been no reports of service downtime today. Could it be your internet connection that has a problem? I checked all of your forms and they all seem to be fine. If you have embedded your form, could you please provide the website URL?

    Let us know if you're still having problems. Thank you and have a great day.


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    Answered by clewlow on November 10, 2011 at 07:24 PM

    thanks - i think there is a problem, e.g. my NEW order form, when I am editing it now it is different to the preview - my connection is fine. When I log in, it logs me out randomly and sometimes I cannot view my forms. Please can you investigate this, many thanks

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    JotForm Support

    Answered by idarktech on November 10, 2011 at 07:41 PM


    Your form is working fine on my part. Could you please clear your browser cache? or reset your browser settings? maybe that would help, please also ensure that you are not using proxies in your browser because it usually give problems while you are logged-in in JotForm. Thank you.