What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If I understand you correctly, are you saying that you are not receiving email notifications?
The email associated on the notification is not on the bounce list. I checked the mail logs and saw that the submissions were sent successfully. Here's a guide on how to check your form email history.
[2015-04-23 04:06:08] Submission #305585567717169611 Form #51121237835550 SENT to ja***@d*******.co.za from email@example.com via AMAZONSES
[2015-04-23 03:55:08] Submission #305584906717850310 Form #51121237835550 SENT to ja***@d*******.co.za from firstname.lastname@example.org via AMAZONSES
[2015-04-23 03:49:35] Submission #305584574717407207 Form #51121237835550 SENT to ja***@d*******.co.za from email@example.com via AMAZONSES
I checked your email notifications settings and it is configured correctly. Please check your spam folders or other folders. I would advised you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.
I will now clear your form cache so that your forms will be refreshed from our servers.
Hope this helps. Let us know if you're still not receiving notifications.