Unable to receive email notifications

  • Profile Image
    WeBDebtRite
    Asked on April 23, 2015 at 04:10 AM

    Hi ,

     

    Im just not receiving my emails no matter what I do.

     

    Please assist.

     

    Regards,

     

  • Profile Image
    Jan
    Answered on April 23, 2015 at 10:05 AM

    Hi there,

    If I understand you correctly, are you saying that you are not receiving email notifications?

    The email associated on the notification is not on the bounce list. I checked the mail logs and saw that the submissions were sent successfully. Here's a guide on how to check your form email history.

    [2015-04-23 04:06:08] Submission #305585567717169611 Form #51121237835550 SENT to ja***@d*******.co.za from noreply@jotform.com via AMAZONSES 

    [2015-04-23 03:55:08] Submission #305584906717850310 Form #51121237835550 SENT to ja***@d*******.co.za from noreply@jotform.com via AMAZONSES 

    [2015-04-23 03:49:35] Submission #305584574717407207 Form #51121237835550 SENT to ja***@d*******.co.za from noreply@jotform.com via AMAZONSES 

    I checked your email notifications settings and it is configured correctly. Please check your spam folders or other folders. I would advised you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    I will now clear your form cache so that your forms will be refreshed from our servers.

    Hope this helps. Let us know if you're still not receiving notifications.

    Thank you.