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  • Profile Image

    Notification emails are not coming to me

    Asked by jwhitesel on April 23, 2015 at 08:24 AM

    I have a form setup where i get a notifcation emial sent to me as soon as the form is submitted.  I also have a second email notification that goes to the submitter as a confirmation. As of last Saturday I suddenly stopped receiving the email that comes to me, however the submitter is still getting their confirmation email.  

    I checked with my networking group to see if they changed anything on their end and they say no, and maybe something was changed on Jotform's end.   

    Anyone else having any problems or can shed some light on this for me? 

    Thanks, 

    James

    email JotForm email notification checked thanks
  • Profile Image

    Answered by Carina on April 23, 2015 at 11:13 AM

    Sorry to hear that.  Is it the WCASD- MMR form?

    I inspected the email notifications and they are properly setup. I checked our mail log and the email notifications are being sent:

    Maybe your email provider is blocking the emails for coming from a noreply address.

    You can try adding a custom sender address or you can add our email addresses to your address book:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if we can assist you further.