What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    paid for an account. still says free

    Asked by rocketboy on April 23, 2015 at 11:12 AM

    Paid for two years but account still says free. received confirmation of payment... ?

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    JotForm Support

    Answered by Welvin on April 23, 2015 at 12:32 PM


    Your account is Premium. I think our system is still in the process of upgrading your account while you create and post this thread. Kindly check again, you may need to logout and login again to see the changes.