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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Image uploading does not work on iOS 8.3 devices

    Asked by UKExpress on April 23, 2015 at 02:11 PM

    An error message (A problem occurred with this webpage so it was reloaded)

    Have tried everything include clearing out the cache

    Just will not work on the iphone

    Please Help!

    Page URL:
    http://form.jotformeu.com/form/51121276730345

    ios8 cannot upload upload issue
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    JotForm Support

    Answered by Mike on April 23, 2015 at 03:11 PM

    Thank you for contacting us.

    I have noticed that additional 'Validation Image' option is currently enabled on your form upload field.

    Could you please try to disable mentioned 'Validation Image' option to see if that makes any difference for iOS 8 uploads?

  • Profile Image

    Answered by UKExpress on April 23, 2015 at 03:15 PM

    Tried and still will not work

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    JotForm Support

    Answered by Mike on April 23, 2015 at 04:53 PM

    I was not able to reproduce the issue on my Android devices, so I have asked one of my colleagues to test your form using iPhone 6. However, he was not able to reproduce any issues using both Mobile Chrome and Safari browsers.

    What version of the iPhone do you use? Is there any way that you can test the form with other iOS devices to see if the issue is specific to your device only?

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    Answered by UKExpress on April 23, 2015 at 05:04 PM

    It works on iPhone 7.3 but does not work on iOS 8.3

    Any suggestions to get it to upload a picture on my iPhone?

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    Answered by Ben on April 23, 2015 at 06:20 PM

    Could you please try this form and let us know if you are still experiencing any issues with it? http://form.jotformpro.com/form/51126939275966

    Thank you.

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    Answered by UKExpress on April 23, 2015 at 06:29 PM

    Hi Ben

    Still Does not work on iPhone 6 running iOS 8.3. 

    any ideas what it may be thats causing the problems?

     

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    JotForm Support

    Answered by Charlie on April 23, 2015 at 10:45 PM

    Hi,

    It seems like a common issue with iOS 8 and above, here's an article about it here. I suggest contacting Apple for that issue so that they can release a fix for the next update. 

    For now, as an alternative you could try different upload widgets that we have here: http://widgets.jotform.com/category/file_upload. As recommended by my colleagues, the Ink File Picker widget works best in mobile.

    I hope this helps.

    Kind regards.