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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I ensure my paypal is linked to the form as the payment receipt location?

    Asked by Triffena Smith on April 23, 2015 at 05:51 PM

    I upgraded my service from free to a paid one and i created the form already and I wanted to know how will your form know to send payment to me after collecting the payment information. how can i ensure my paypal is linked to the form as the payment receipt location? 


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    JotForm Support

    Answered by BDAVID on April 23, 2015 at 07:34 PM

    To make sure your Paypal is linked to your form, simply:

    1) Make sure yo enter correctly your PayPal account email address when integrating: http://www.jotform.com/help/50-PayPal-Forms

    2) You can enable IPN(Instant Payment Notification) which is basically a a POST message sent by Paypal (for regular merchant accounts) whenever a transaction is completed on their side. This message contains all the data regarding the payment transaction completed by a form user.

    3) You could also setup incomplete payment notifications E-mail. An incomplete Payment is triggered when a person submitting to your form didn't send or settle the payment after redirected to the Payment gateway, in this case, Paypal Payment Page.


    Let us know if you have more questions, we will be glad to assist you.