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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sound recorder Widget not working

    Asked by genkijacs on April 24, 2015 at 01:16 AM

    Nothing is displayed for the "listen to the audio below" question, and after I record myself using the "Record" button, it gets stuck on "Saving..." with the spinning circle, for up to 2 hours.

    It was working fine for me before, and continues to work fine for some of our visitors - but more and more people have started reporting the same issue. Please help.

     

    Page URL:
    http://japaneseplacementtest.com/levelcheckbeginner1.htm

    Screenshot
    reporting same and stuck
  • Profile Image
    JotForm Support

    Answered by jonathan on April 24, 2015 at 08:14 AM

    We apologize for any inconvenience caused.

    I was also was able to reproduced the problem using your jotform http://www.jotformpro.com/form/50258283020951 direct URL and also on the website.

     

    I could not save record the audio using the Voice Recorder Widget.

    When I checked the browser console, I found script errors that are related to the widget js. It seems the issue on some script were preventing the proper functioning of the Voice recorder widget.

     

    I have submitted a bug ticket report to our higher team support to check on this.

    Unfortunately, I could not find any suitable workaround as replacement for the Voice recorder widget that you can at least temporarily used.

    We will have to wait for your updates once the have fixed/resolved the issue on the widget to make it work again.

    We will let you know here as soon as we have updates on the status.

    Thank you for your understanding.

     

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    JotForm Support

    Answered by TitusN on April 30, 2015 at 03:02 AM

    Hello, 

    The voice recorder first takes a copy of the microphone input using Adobe Flash, and then initiates an upload to your cloud storage on Jotform. 

    If your users internet connection is slow, they might experience a lag in uploading the sound file. 

    Please try adding a length limit to how long the recording should be - that way, the file size can at least be anticipated: 

    Please let us know if this helps. 

  • Profile Image

    Answered by entrepreneurmd on January 05, 2016 at 09:40 PM

    i was able to record, but when playing back there is no audio, please help

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    JotForm Support

    Answered by mert on January 06, 2016 at 04:56 AM

    Hi,

    I tested the "Voice Recorder" widget and didn't replicate the same issue. Also, the playback option  is working properly. Alternatively, you can find the stored audio file's link on the "Submissions".

    To access it,

     

    Last but not least, if you don't set the length limit for the file on widget's wizard, it takes more time to save as my colleague Titus has already mentioned.

    P.S. Please, be sure that you are using the latest version of the Chrome browser.

     

    Thanks.