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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Invalid Merchant

    Asked by lemaephotography on April 24, 2015 at 11:30 AM

    Good Morning.  I've been having issues with my PayPal Pro account allowing credit card payments.  I've done everything it has said to do in troubleshooting and I have some upset parents who can't pay for their dance photos!  What else can I do?!

    Page URL:
    http://www.jotform.us/form/50684481532154

    invalid merchant credit card and in
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    JotForm Support

    Answered by david on April 24, 2015 at 01:42 PM

    Hi,

    The issue was related to your Paypal Merchant account configuration.

     

    To resolve this, I suggest checking this discussion thread also as they provided several options to fix the issue.

     

    http://www.jotform.com/answers/318347-PayPal-Invalid-merchant-configuration-error

     

    You can check the error code information on this page:

     

    10500  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when you have not agreed to the billing agreement.

    10501  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when the billing agreement is disabled or inactive.

     

    Please make sure that your PayPal account is ready to accept payments. You can also contact PayPal Support to get assistance.

    If you have any further questions, let us know and we will be happy top help.