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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Emails are not received when my form is submitted

    Asked by nobleco on April 24, 2015 at 03:34 PM

    Originally when I set up my order form on here, the submissions would be emailed to my inbox. That has stopped working and I didn't change any settings.

     

    Please help.

    Page URL:
    http://form.jotform.us/form/40903536531147andhttp://form.jotform.us/fo<br/>rm/40902961804151

    Submissions email order form settings stopped working
  • Profile Image

    Answered by raul on April 24, 2015 at 04:44 PM

    On this form: http://www.jotform.us/form/40902961804151 you've not configured a Sender Name which can cause emails are treated as SPAM and not delivered to your mailbox.

    The same goes for this form: http://www.jotform.us/form/40903536531147

    Please configure a sender name for both notifiers and let us know if the issue persists after doing this changes.