What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I would like to switch from the Premium Monthly Plan to the Premium Yearly Plan but using a different CC than is currently in your records.

    Asked by shoestep on April 24, 2015 at 03:42 PM

    Please reply to glaser@germaninnovation.org

    Thank you. 

  • Profile Image
    JotForm Support

    Answered by david on April 24, 2015 at 04:43 PM


    The best way to do this would be to first, cancel your current subscription by downgrading your account back to a starter account:

    1. Click on the icon found on the upper right part of the screen if logged in on your JotForm account.

    2. Click Account

    3. Select Billing

    4. Click Switch Plan under Starter Kit

    This will ensure that you are not double billed once you have the yearly plan.  After you downgrade back to "Free", simply upgrade to your desired yearly plan with your new card.

    If you have any further questions, let us know and we will be happy to help.