What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Question about Dropbox Integration

    Asked by wa2015journal on April 24, 2015 at 03:47 PM

    I am trying to get clarification. The response to this question states if using dropbox integration I will not consume the available space that  in my JotForm account. However even with dropbox integration, my space is still being used. Also I don't see the files in my dropbox even though integration seems to be OK.

    Thank You,


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    Answered by raul on April 24, 2015 at 03:54 PM

    First of all, I would like to apologize for the confusion I caused to you with the answer I provided in the other thread.

    Unfortunately, at the moment I wasn't aware that the integration always submits the file first to your JotForm account and then transfers a copy of the file(s) to the integrated accounts (Dropbox, Google Drive, etc.) which means that it will consume the available space in your account. However, you can regain the used space if you either delete the submission or edit it by submitting a dummy file. This will indeed reduce the occupied space in your account so you can continue receiving files in your form.

    I hope this clarifies how the integration works and if you have further questions, please don't hesitate to let us know.