Question about Dropbox Integration

  • Profile Image
    Asked on April 24, 2015 at 03:47 PM

    I am trying to get clarification. The response to this question states if using dropbox integration I will not consume the available space that  in my JotForm account. However even with dropbox integration, my space is still being used. Also I don't see the files in my dropbox even though integration seems to be OK.

    Thank You,


  • Profile Image
    Answered on April 24, 2015 at 03:54 PM

    First of all, I would like to apologize for the confusion I caused to you with the answer I provided in the other thread.

    Unfortunately, at the moment I wasn't aware that the integration always submits the file first to your JotForm account and then transfers a copy of the file(s) to the integrated accounts (Dropbox, Google Drive, etc.) which means that it will consume the available space in your account. However, you can regain the used space if you either delete the submission or edit it by submitting a dummy file. This will indeed reduce the occupied space in your account so you can continue receiving files in your form.

    I hope this clarifies how the integration works and if you have further questions, please don't hesitate to let us know.