What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    File attachments are not being imported from forms central with our submissions

    Asked by kelly588 on April 24, 2015 at 04:40 PM

    Wow - what an easy process!  Thank you, www.jotform.com!

    I just imported our documents/submissions from AdobeForms Central and while accessing one of the documents newly transferred that contains an attachment, I tried to access the attachment (.jpg and .pdf) and unfortunately, I received an error message stating that I do not have permission to access the form.

    In addition to the documents transferred to www.jotform.com, I also need to include the attachments.  Is this possible?  If you could please let me know, I would appreciate it.


    Thank you!

    Kelly Tolomeo

    Flight Crews Unlimited, Inc.


    (815) 675-1622

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    JotForm Support

    Answered by david on April 24, 2015 at 05:22 PM


    We have occasionally had issues with file attachments not coming through completely during the import.  However, the error you received does seem a bit odd.  Try logging out then logging back in to:


    If that does not work, let us know the form you are having trouble with and if possible, the submission that has the missing attachments.  Since you have quite a few forms with many submissions, this will help us greatly in checking the error.