File attachments are not being imported from forms central with our submissions

  • Profile Image
    kelly588
    Asked on April 24, 2015 at 04:40 PM

    Wow - what an easy process!  Thank you, www.jotform.com!

    I just imported our documents/submissions from AdobeForms Central and while accessing one of the documents newly transferred that contains an attachment, I tried to access the attachment (.jpg and .pdf) and unfortunately, I received an error message stating that I do not have permission to access the form.

    In addition to the documents transferred to www.jotform.com, I also need to include the attachments.  Is this possible?  If you could please let me know, I would appreciate it.

     

    Thank you!

    Kelly Tolomeo

    Flight Crews Unlimited, Inc.

    kelly@flightcrews.com

    (815) 675-1622

  • Profile Image
    david
    Answered on April 24, 2015 at 05:22 PM

    Hi,

    We have occasionally had issues with file attachments not coming through completely during the import.  However, the error you received does seem a bit odd.  Try logging out then logging back in to:

    http://www.jotform.com/

    If that does not work, let us know the form you are having trouble with and if possible, the submission that has the missing attachments.  Since you have quite a few forms with many submissions, this will help us greatly in checking the error.