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    Infusionsoft Integration shows only blank/empty window in the Form Builder?

    Asked by ccnewsletters on April 24, 2015 at 05:47 PM

    I don't know what's going on but when I click to try to integrate infusionsoft the pop up is blank.

     

    Never had this problem before.  I have restarted, cleared my cache and browser history and tried in FF, IE and Chrome and get the same blank pop up.

     

    Anything I should know?

     

    This is a really bad time for this to happen.  I have a client that is ready to go live tomorrow and up until now, when I need to adjust things, I've got nothing.

     

    Please help.

    Page URL:
    http://www.jotform.com//?formID=50666475522156

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    JotForm Support

    Answered by jonathan on April 24, 2015 at 06:12 PM

    We apologize for any inconvenience caused.

    I also was able to reproduced the issue when I test the Infusionsoft integration using the Form Builder. When clicking on the integration, the dialog window that pop-up is empty/blank

     

    An alternative I suggest you try using at this time is the JotForm Infusionsoft App integration.

    Use this link: http://apps.jotform.com/app/infusionsoft_integration

    Click on the Get Now button while in logged in to your account in the Form Builder.

    Let us know if the alternative method will still not work for you.

    --

    I will submit a bug ticket report to our higher team support about the issue on the Infusionsoft integration using the Form Builder.

    We will let you know as soon as we have update on the status of the ticket.

    Thanks.

     

     

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    Answered by ccnewsletters on April 24, 2015 at 06:40 PM

    Thank you for getting back to me so quickly.  No good though.

     

    I clicked get now for the app and the pop up came up blank.

     

     

     

    Any other ideas?

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    JotForm Support

    Answered by Jan on April 24, 2015 at 11:01 PM

    Hi there,

    This ticket is currently assigned to one our developers.

    I cloned your form and I was able to see the Infusionsoft integration wizard properly. I am using Google Chrome. Please try the following steps again:

    1. Log out from JotForm.

    2. Clear your browser cache.

    3. Close and re-open your browser.

    4. Log back to JotForm.

    5. Try the integration again.

    I will now clear your form cache so that your forms will be refreshed from our servers.

    Hope this works, please let us know the result so that we can update our developers.

    Thank you.

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    JotForm Support

    Answered by Jan on April 24, 2015 at 11:02 PM

    I'm sorry I forgot to share the screenshot.

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    Answered by ccnewsletters on April 25, 2015 at 12:17 PM

    Still no luck.  I followed your instructions above and still got the blank screen.

    For a short time last night I was able to see the integration.  When I tried this morning it was blank again.

    Can you please check on this again.

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    Answered by raul on April 25, 2015 at 03:41 PM

    I've checked this using Chrome and was not able to reproduce the issue.

    Can you let us know which browser are you using when you see the blank screen? Also, can you please check if console errors are showing up when this happen?

    I see that the ticket has been already assigned to a developer, but it would be great if you can provide this information so we can narrow down the problem.

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    JotForm Support

    Answered by paulsimpson on January 20, 2016 at 08:20 PM

    Apologies for the problems you were experiencing with the Infusionsoft app. Our team have been working on a new version of the app which was released today so it should be working correctly now.

    Thanks