What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Some data is missing in the submission we received, is it possible to recover it?

    Asked by FreemanCompany on April 24, 2015 at 06:24 PM
    Yes, he completed his submission...but the text widget captured NONE of the info he had typed in!  It was alot of detail and info, so we are desperate to recover that info.
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    JotForm Support

    Answered by BDAVID on April 24, 2015 at 06:41 PM

    I suppose you are referring to this form: http://www.jotform.us/form/42086184413149

     

    First of all, there is no widget named "Text". Could you be specific on the name of the widget you are referring to?

    Also, could you provide us the submission ID? Once on the submission page, click on the gear icon, check the ID box, and grab the ID:

    Once we have the information, we can forward this to our second level to see if there is a way to retrieve the data.

     

     

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    Answered by FreemanCompany on April 24, 2015 at 06:55 PM

    Submission ID - 305629866650905276

    Widget Name - TextArea Autosize

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    JotForm Support

    Answered by BJoanna on April 25, 2015 at 04:16 AM

    After checking your form and testing it I noticed that your notification is not set properly and that is a reason why you are not getting all data inside of your Email Notification. Inside of your Email Notification you did not set correctly values of your fields. 

    I would suggest to you to create new Email Notification in order to get right values for all of your fields.

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    However submission is shown properly inside of submissions.

    Hope this will help. Let us know if you need further assistance.

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    Answered by FreemanCompany on April 25, 2015 at 11:31 AM

    When I checked the site, the submission info is still not showing up.  Maybe I am not doing it correctly?  Can you please see if you can recover the submitted form and send to me? We are kind of freaking out about this lost data.

     

    Submission ID - 305629866650905276

     

    Thank you,
    Nelissa

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    Answered by raul on April 25, 2015 at 02:59 PM

    I was able to see that, in fact, there are fields on the mentioned submission that doesn't contain data comparing it to the other submission you've received.

    Unfortunately, we don't know what was entered in the form since we don't have access to the computer where the data was entered, thus we don't have a way to check which data is missing from the submission.

    In other words, you'll need to ask your salesperson to send a new submission in your form.