matheujordan544Answered on September 30, 2023 06:01 AM
My monthly subscription has been renewed and the money has been taken out of my account. I want to cancel.
Karlo JotForm SupportAnswered on September 30, 2023 08:20 AM
Thanks for reaching out to Jotform Support. When I checked your account, you had already cancelled your Jotform subscription. Your subscription will downgrade to the Starter plan, and you will not be charged again at the end of the billing cycle.
Let us know if there’s anything else we can help you with.
matheujordan544Answered on September 30, 2023 12:30 PM
will back my money to my card?
Eiron_O JotForm SupportAnswered on September 30, 2023 02:38 PM
Thanks for getting back to us. I've forwarded this to the billing team for review. We'll get back to you with an update as soon as we can.
Thanks for your patience.
matheujordan544Answered on September 30, 2023 03:46 PM
Thank you. I'm waiting for ur news
matheujordan544Answered on September 30, 2023 09:18 PM
I get one mail from you.
This is a confirmation of the return processed for:
JotForm Gold Monthly
is this mail mean that my money come back to my account?
Ravi_g Jotform SupportAnswered on October 01, 2023 02:02 AM
Thanks for getting back to us. I would suggest you to cross-check in your card whether you received the refund or not. Because after we process the refund from our end, it might take 5 to 7 Business days to get reflected in your account.
The mail which you receive might be the intimation mail that we have to process the refund from our end.
Reach out again if you need any other help.
Eiron_O JotForm SupportAnswered on October 01, 2023 02:39 PM
I've received a confirmation from the billing team that the refund has been processed.
Reach out again if you need any more help.
matheujordan544Answered on October 02, 2023 12:48 AM
Thank you for your attention. I will back you, when I get my money