What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I receive an email when an incomplete registration is submitted?

    Asked by nvxc_nvtf on April 25, 2015 at 02:05 PM

    Currently, I receive two (2) email when a successful registration is completed, one (1) form JotForm and one (1) from Paypal.  However, if payment is not submitted, that registration is dumped into the incomplete file.  Is there a way to be notified via email when I receive an incomplete registration so I can deal with it promptly?  Thanks!  I absolutely love this website!!!

    email receive JotForm
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    Answered by Ben on April 25, 2015 at 05:31 PM

    Yes, that is possible and very simple to do.

    What I would suggest is to check out the following links:

    How to setup Incomplete Payment Notification E-mail

    Do let us know however if you have any questions while following the guide or at any other time and we would be happy to answer them for you.