External link to redirect client getting 404 error.

  • Wendy_wendy418
    Answered on October 02, 2023 10:59 AM
    *NOTE : on my personalized foundation form I have a thing to click on ( Im not sure what you call it) its is highlighted in blue says shop.lovethatblend.com when my customers click it they are brought to a oops 404 page . I dont know why it has jot form in front of the address i didnt put it there > can someone please help me make my form work i need step by step insruction please. i followed everything that was shared with me and it all helped termendously but now its not wrking to get to shop that blend
  • Shirized Ina Garces JotForm Support
    Answered on October 02, 2023 11:23 AM

    Hi Wendy,

    Thanks for reaching out to Jotform Support. I'm sorry this is happening. I went ahead and tested your form, but everything was working properly. I was redirected to a website without any issues. Check out the screencast below to see my results:

    External link to redirect client getting 404 error Screenshot 20

    If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here. In the meantime, can you try using a different browser or clear your browser cache to see if the issue persists?

    Keep us updated and let us know if you need any more help.