Data from one field is not reported in email notification

  • astroibiza
    Asked on April 26, 2015 at 1:38 AM

    Reply to BDAVID:

    Answered by BDAVID

     

    I just tried your form, and the information for the "My partner's name is" field is received:

     

    Seems this field is a new field, just remember that when you delete a field, all the data related to that field is lost.

    Could you confirm that the content is not disappearing? Also, do let us know from which browser version you are submitting the form, from a mobile device maybe? Any detail you can provide us to replicate the issue will be helpful

     

    However, at the same time, THIS is what I received from your test:

     

    Question        Answer        
    My name is:        JotForm Support        
    and my email is:        support@jotform.com        
    The big day will be:        25-04-2015 6:40 PM        
    Number of guests:        20        
    The venue:                
    This is about:                
    Important things you should know/I need to know, from blessings-on-ibiza.com        This is just a test. 

     

    As you can see - following 'my email is'  there should be 'my partners name is:'

    So I cannot understand how you arrive at the conclusion that it is 'being received'?  Certainly not by me!

     

    I have tested it latest versions of Chrome, Firefox and Explorer - both sending and receiving.

     

    Sending from Chrome differs only in that whan the 'Thank you' message appears, I have to manually scoll-up to find it - Firefox & Explorer do so automatically.