What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form Condition Logic are not working on Mobile browser

    Asked by NekoStudios on April 26, 2015 at 06:36 PM

    I'm viewing my form through the form's link, not my website (not embedded yet), and it looks a mess. I am extremely saddened by this as my forms are awesome and took a lot of time to create. My main issue is the fact that the conditions are not working. I will be satisfied with however it looks through mobile as long as the conditions work. Very important! Help me, please :)

    https://secure.jotform.us/NekoStudios/socialmediaservices1



    This is a re-post of a comment on Deprecated: How to Make the Form Responsive Using the Form Designer Tool

    Mobile condition mobile browser
  • Profile Image
    JotForm Support

    Answered by jonathan on April 26, 2015 at 06:41 PM

    Please described to us which specific conditional statement is not working on your jotform http://www.jotform.us/form/51126394659159 and we will check 

    Thanks.

     

  • Profile Image

    Answered by NekoStudios on April 26, 2015 at 06:48 PM

    None of them are working. I am referring to the mobile version of my form. It's wonderful through laptops and desktops :)! Everything works fine until I test it on my phone and it reveals EVERYTHING on the form instead of the first initial question.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 26, 2015 at 07:01 PM

    So far I could not reproduced it yet when I test the form using the URL https://secure.jotform.us/NekoStudios/socialmediaservices1  on an Iphone 6 brower

     

    the conditional statements get triggered correctly when using the form

     

    Tell us the specific mobile device you used, and I will also test on that device if I can replicate the issue.

    Thanks.

     

  • Profile Image

    Answered by SDPsurvey on July 30, 2015 at 12:29 AM

    I have similar problem. I'm testing it on a Samsung S6 https://secure.jotformpro.com/SDPsurvey/testing

    When someone click on "polling agent" for the question "On polling day..." more items should pop up

    .
  • Profile Image
    JotForm Support

    Answered by jonathan on July 30, 2015 at 02:20 AM

    @ SDPsurvey

    We will resolve your issue on this thread http://www.jotform.com/answers/623873

    Thanks.