Authorize.net Integration: No back link when error message is shown

One last thing is if bad CC data goes in, it does throw an error but there is no way for the user to return to fix the information. So that

Hi,

I see what you mean, I've made a test submission in your form, you'll see two of it, one about random text and the other is a dummy test data named "Beverly Hills".

One sample error message is this:

 

It doesn't give a link to go back and fix the error, although, I believe the users can click the back button of the browser to get back on the form. But I'll forward this to our developers and see if they can make adjustment on the payment integration. We'll update you on this thread when we hear any news.

Thanks

Charlie,

Has there been any movement on this? We had a customer receive this error and they left the site instead of going back to the form to complete the transaction. Its one thing to test and have this happen, its another thing to start losing business because of no back button.

Please let me know something soon.

Thanks,

Daniel Boswell

Hi Daniel,

There is no recent update yet from our developer assigned to the requested feature submitted by Charlie. But I can see that the request ticket is still open and even set as an important feature. 

We will notify you here as soon as we have news/updates available on the status of this feature.

Thanks.

Jonathan,

Is there somewhere that lists the errors returned by Authorize.net? Or are these error messages created by JotForm itself?

It would be great to also add a custom message for these errors so that we could provide more instruction to the user such as a contact email if they continue to have issues.

Thanks,

Daniel Boswell

Daniel,

Though I am not that knowledgeable on this since its a programmer thing, I believe thought that the error codes/message returned were from Authorize.Net. This is because the integration was simply using the Authorize.Net API.

You can check for more details at the Authorize.Net error codes on the page here.

 

It would be great to also add a custom message for these errors so that we could provide more instruction to the user such as a contact email if they continue to have issues.

I think this was already applied. Most of the error messages were descriptive enough that it will be easier to understand what they were about.

Hope this answers your question. Let us know if we can assist you further.

Thanks.

very frustrating.. 

@ legacymarketingsystem

Hi,

We will resolve your issue separately here http://www.jotform.com/answers/617072

Thanks.

@dcboswell

We have just added the message "Please go back and fix this" including a link to go back to the form to the error page that displays when something went wrong with the transaction.

We hope you like it. Do let us know if you have any other questions or concerns.

Best

you guys are on the ball today! Thats 2 fixes in 1 day! 

Thanks I'll be testing this out!

In behalf of my colleagues, you are welcome.

Please do feel free to test it out and let us know if you encounter any problems.

Thank you.