What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Importing a big fillablePDF started 3 days ago and is still not completed

    Asked by Kirsten LAWTON on April 27, 2015 at 04:09 AM

    Dear Jot forms.

    I tried to test the transfer of one of my forms 'formscentral' to jotforms I have encountered several problems :

    - The form created in jotforms could not be opened with adobe because the form is 0 octets and 'damaged'. Adobe refuses to open it but we can visualise the form with your option 'visualise the form'.

    - We tried to modify the form using your jotforms tools as our form does not appear exactly as we had it in forms central. Notably we have information on both left and right sides of the form and in jotforms the information stays on the left one after the other. How can we use both the left and right sides of the page? Do we need to create 2 columns? If so how as we couldn't find this function.

    - As we couldn't open the PDF with adobe we tried to embed the form on our website using the script (as offered by jotforms) When we enter it into our website the website doesn't accept the script, it disappears. Could it be a compatibility problem with 1 & 1?

    - We also tried to upload the form directly on PDF which should take 2 days as announced by Jotforms. We still have not received the form or an email about the form and we requested it Friday (3 days ago).

    We need to have these problems solved before committing to a contract with Jotforms and we look forward to receiving your help.

    Kind regards

    Kirsten Lawton

    transferring forms central Central My Forms problem compatibility create
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    Answered by Ben on April 27, 2015 at 10:04 AM

    Since we can only assist with one issue per thread Kirsten, I have moved your questions to different threads.

    In regards to fillable PDF not being possible to open is moved here: http://www.jotform.com/answers/559594

    About creating 2 column layout question will be moved here: http://www.jotform.com/answers/559597

    About embedding the form on your website is moved here: http://www.jotform.com/answers/559601

    In regards to the import of the PDF form, it does take about 2 days depending on the form itself and seeing that your form is quite large, it will probably take a bit more time.

    I will however raise this to our developers to make sure everything OK and they will update you about it through this thread.

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    JotForm Developer

    Answered by mustafa on June 12, 2015 at 10:58 AM

    Hi,

    You should be generating your PDF forms now, apologize for the inconvenience.

    Regards.