Unable to download submissions in excel file?

  • Profile Image
    jkjbnkjbkjbkjbkjbjkbkj
    Asked on April 27, 2015 at 04:24 AM

    http://www.jotform.com//?formID=50962439809365 I neen to get total file with all submissions in excell but I cant, Pease advice me how

     

    my e-mail: kondratieva_o@argo-s.net

    see a screenshot what I see when I try to load in excel

     

  • Profile Image
    Charlie
    Answered on April 27, 2015 at 10:07 AM

    Hi,

    Unfortunately, I can't understand the warning message in the excel file, could you copy and paste it here?

    I assume what you would like to do is to download the submissions in excel, is that right? I tried to download your submissions and did not encounter any problems.

    Here's what I did:

    1. Navigate to the submissions

    2. In the Submissions page you can scroll down and see the download options.

     

    Could you try the following: 

    1. Clear your browser's and form's cache.

    2. Log back in and try downloading the excel file again.

    3. You could also try using another web browser and see if you'll experience the same problem.

    We'll wait for your response.