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  • Profile Image

    Purchase Order: Subtotal & Shipping rates are not showing when the form has multiple languages

    Asked by juliusschwarcz on April 27, 2015 at 05:47 AM

    Hi,

    I am facing an issue in my forms. In the Purchase Order section the "Subtotal" and "Shipping" is not showing.

    It's crucial to give this information to customers.

    Can you please help? 

    Thanks a million!

    Julius

    Page URL:
    http://www.jotformeu.com/juliusschwarcz/MatthiasWinery

    Screenshot
    section in My Forms purchase thanks
  • Profile Image

    Answered by raul on April 27, 2015 at 10:37 AM

    Thank you for reporting this to us.

    It seems like this is caused by the multiple language settings in the form since I was able to fix it once I removed them in a cloned version of your form: http://form.jotformpro.com/form/51164265363958 

    Let me pass this thread to our development team so they can take a look at it and provide assistance.

    We'll update you here as soon as possible.

  • Profile Image

    Answered by juliusschwarcz on April 27, 2015 at 11:53 AM

    Good to know! Unfortunately we need to have multiple languages since our customers are mostly local so it would be great if you could fix it at your end.

    Thanks a lot and I will wait then for your answer/solution.

    Have a great day!

  • Profile Image

    Answered by raul on April 27, 2015 at 12:26 PM

    You're most welcome.
    You'll be updated here once we have any news regarding this matter.