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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email and File Upload fields are not included in the notification email

    Asked by Olaf2501 on April 27, 2015 at 10:20 AM

    Hello, Unfortunately, the following data do not come with me on when a user fills in this data:
    E-mail and file uploads.
    Why not?

    With best regards

    Olaf Kuzel


    E-Mail: kuzel@t-online.de

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on April 27, 2015 at 12:04 PM

    Hi Olaf,

    It seems like your notifier settings are not updated based on the fields in your form. I've fixed it for you by re-creating the whole settings.

    I've deleted the notifier: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder and..

    Re-created it: http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Let us know if you need further assistance.