cancelled my current plan but still showing premium plan

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    Asked on April 27, 2015 at 12:34 PM


    I canceled my current plan and the progress show its successfully done,

    but my previous plan remain.

    please help me for the confirmation of cancel.


    Your service is good but i just dont need it for a certain time.



    Yi-Kai Lin

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    Answered on April 27, 2015 at 01:40 PM

    I see that your paid subscription is cancelled and your account is scheduled to downgrade to Free plan on 26th May 2015. Once the subscription is cancelled, the account shall be holding Premium status until your next billing date. Since you have now cancelled the subscription, the account will be downgraded to free.

    Hope this information helps. Let us know if you need any further assistance. We will be happy to help.