thanks message at the end does not show as it should be....

  • stephie6
    Asked on April 27, 2015 at 2:08 PM

    How come i have changed the message at the end and it still shows like this below (form : http://form.jotform.us/form/51095461154149)

     

     

    and here what i did but doesn't show at all at the end when we click submit

     

     

  • AaronSiciliano
    Replied on April 27, 2015 at 2:53 PM

    Hello stephie6,

     

    I cloned your form and created a new submission to test out the current functionality. I was greeted with your custom thank you page as shown in the picture below.

     

    thanks message at the end does not show as it should be Screenshot 20

    Is this not what you had intended on happening when you submit the form? Just for clarification what thank you message are you being greeted with when you submit your form?

    Thanks, Aaron.

  • stephie6
    Replied on April 27, 2015 at 3:17 PM

    i want the second one with the french and English version.

  • Kiran Support Team Lead
    Replied on April 27, 2015 at 4:36 PM

    As I tested your JotForm, I see that the Thank you message is filled with French and English version message. 

    thanks message at the end does not show as it should be Screenshot 30

    When I submit the form, I see that there is only French version displayed. As I investigate the issue further, I notice that there is a condition set on the field Entreprise to display with only French version which is causing the issue.

    thanks message at the end does not show as it should be Screenshot 41

    You may disable/remove this condition so that the Thank you message is displayed as provided Custom message.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.