What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Did not receive a payment from Authorize Integrated form

    Asked by tobyladams on April 27, 2015 at 02:09 PM

    We have authorize integrated into this form: https://secure.jotformpro.com/form/51027369270958


    Unfortunately I did not receive the payment from a submitted form.


    Please advise. I have confirmed that both login and api details are correct.

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    JotForm Support

    Answered by Kiran on April 27, 2015 at 03:24 PM

    As I tried to submit your JotForm twice with test credit card numbers, I was able to submit the form without any issue. I see that there was only one submission with successful payment. Could you please confirm if you are using Live account API keys? If you are already using a live account API, could you please create a new Transaction API key in Authorize.net dashboard by clicking on

    Account -> Security Settings -> API Login ID and Transaction Key

    After entering the new Transaction key in the Payment wizard, please click on Test Integration button to make sure that the integration is working fine. Also, please make sure that the Sandbox mode is disabled.

    Please get back to us if the issue still persists. We will be happy to look into this issue further.