What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sending submissions via email to different addresses

    Asked by hawesfinancial on April 27, 2015 at 02:54 PM

    Hello,

    I have tried looking through the forums to see if this is possible but have not been successful in getting this to work. We have several forms that we imported from Adobe FormsCentral. Many of these forms need to go to different recipients but they all default to our main email address. From what I can see, we should be able to put an email address in the "Recipient Email" field (screenshot). I have tried this but no matter what I try, it will not send to those addresses. Is this only an option for paid accounts?

    Thank you for your help!

    Screenshot
    change recipient email recipient
  • Profile Image
    JotForm Support

    Answered by Mike on April 27, 2015 at 03:56 PM

    Thank you for contacting us.

    It is correct, you will need to update Recipient E-mail settings to change the email recipient.

    Note, that the 'Test Email' button is being permanently attached to the email address associated with your account. Although, it will not affect the real form emails. You can submit the form in order to test it with updated recipient(s).

    Please feel free to contact us if you need any further assistance. We will be happy to help.