What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Error: Form is disabled

    Asked by Nycholas on April 27, 2015 at 04:07 PM

    Hello,

    My Forms are offline WHY?

     

    Form not found

    This form is disabled.

     

    form is disabled offline form error
  • Profile Image

    Answered by Ben on April 27, 2015 at 05:18 PM

    The reason why this happened is because your jotforms are set as English forms while the language used on the jotforms is not English. For this reason our anti-phishing system will disable your forms and with that your account to make sure that there is no bad play at work.

    You can see more about this and the steps how to resolve this by going here: Why jotfoms in Arabic and French language get suspended?

    Once you do, your account should be re-enabled by itself, but if it is still disabled, do let us know and we would be happy to check why that is so.

    The biggest issue is with the forms titled:

    "Conversor de moedas"
    "Formulario Tibia Cash"

    I would however suggest doing the same for all forms, to avoid any issues be caused for the same reason as it is now.

  • Profile Image

    Answered by Nycholas on April 28, 2015 at 12:32 AM

    hello,

    i have Fixed  Language in "Formulario Tibia Cash" and Deleted "Conversor de moedas".

    But my forms are offline.

    Form not found
    This form is disabled.
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 28, 2015 at 02:42 AM

    Hello Nycholas,

    I have gone ahead and activated your account. All your forms should work now.

    Do try to sign in to your account and get back to us if you have any trouble.

    Thank you!

  • Profile Image

    Answered by Nycholas on April 28, 2015 at 10:45 AM

    Thanks

  • Profile Image

    Answered by Ben on April 28, 2015 at 11:56 AM

    In my colleague's name you are welcome.

    Do let us know if you have any further issues such as above and per my check you have made a correct translation of your jotforms, so if they are build like that in future, you should not have any such issues any more.