We didn't recieve an email alert

  • Profile Image
    gpelicci
    Asked on April 27, 2015 at 04:55 PM

    Hi,

    We can send test messages from the form without any issue, however when we tested the form (which is embedded on my wix website) we didn't recieve an email alert.

    The submission is listed on the jotform website though.

    Thanks in advance,

    Marc

     

  • Profile Image
    Welvin
    Answered on April 27, 2015 at 05:35 PM

    Hi Marc,

    That is because your Sender Name and Recipient Details in the Notification Email are not properly configured. Here's your current settings:

    Leaving it like this will cause you the mentioned problem. Kindly check and change your settings.

    Follow our instructions from this guide to get into the Sender and Recipient Settings window:

    https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Let us know if you need further assistance.

    Thanks