We didn't recieve an email alert

  • gpelicci
    Asked on April 27, 2015 at 4:55 PM

    Hi,

    We can send test messages from the form without any issue, however when we tested the form (which is embedded on my wix website) we didn't recieve an email alert.

    The submission is listed on the jotform website though.

    Thanks in advance,

    Marc

     

    Page URL: http://www.gabriellepelicci.com/#!survey/c1cjh
  • Welvin Support Team Lead
    Replied on April 27, 2015 at 5:35 PM

    Hi Marc,

    That is because your Sender Name and Recipient Details in the Notification Email are not properly configured. Here's your current settings:

    We didnt recieve an email alert Image 1 Screenshot 20

    Leaving it like this will cause you the mentioned problem. Kindly check and change your settings.

    Follow our instructions from this guide to get into the Sender and Recipient Settings window:

    https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Let us know if you need further assistance.

    Thanks