What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We didn't recieve an email alert

    Asked by gpelicci on April 27, 2015 at 04:55 PM


    We can send test messages from the form without any issue, however when we tested the form (which is embedded on my wix website) we didn't recieve an email alert.

    The submission is listed on the jotform website though.

    Thanks in advance,



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on April 27, 2015 at 05:35 PM

    Hi Marc,

    That is because your Sender Name and Recipient Details in the Notification Email are not properly configured. Here's your current settings:

    Leaving it like this will cause you the mentioned problem. Kindly check and change your settings.

    Follow our instructions from this guide to get into the Sender and Recipient Settings window:


    Let us know if you need further assistance.