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    How do I turn off email notifications?

    Asked by ShawnCSmithson on April 27, 2015 at 06:51 PM

    I do not want email notifications, I only want to get the results on an excel file.  How do I turn these off?  I tried the FAQ section, but it appears that your tool may have changed since that help section was written.

    email notifications email turn off excel FAQ section
  • Profile Image
    JotForm Support

    Answered by jonathan on April 27, 2015 at 08:22 PM

    You can delete the Notifier/Notification E-mail setup on the form and this will then stop the sending of submission emails.

    See the screenshot below on how to for guidance.

     

    Let us know if you need further assistance.

    Thanks.

  • Profile Image

    Answered by ShawnCSmithson on May 01, 2015 at 03:26 PM

    The screen shot is helpful, but the notification section doesn't exist in my form, it only shows the Add New Emal section.  Is there another way to not get emails or is something broken?

     

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    JotForm Support

    Answered by jonathan on May 01, 2015 at 05:28 PM

    Can you please confirm that you are still getting Submission E-mail from the form  

     

    [2015-04-27 20:20:13] Forum-Reply SENT to ###@tenethealth.com from noreply@jotform.com via AMAZONSES 

    [2015-04-27 18:40:09] Submission #305983608484496254 Form #51165722459155 SENT to #####@tenethealth.com from noreply@jotform.com via AMAZONSES 

    [2015-04-27 17:36:21] Submission #305979780484569820 Form #51165722459155 SENT to ####@tenethealth.com from noreply@jotform.com via AMAZONSES 

    [2015-04-27 16:16:26] SENT to #####@tenethealth.com from noreply@jotform.com via AMAZONSES 

     

    because I checked the email logs, and I noted that the last Submission email that was send was from 4/27/2015.. which I assume had already stop coming because you had already removed the Notification on the form.

    To get an Excel of the submission data, you can -How-to-create-an-Excel-Report

     

     

    Thanks.