What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I start a new form when another form is not yet completed?

    Asked by Bianca on April 27, 2015 at 07:36 PM

    Hi there,

    I have set up a 'Save and Continue feature' on our form where we have the first form and the main form. The user was sent the first form which redirected her to the main form. She then wanted to start another form without completing the first one so we sent her another link. Unfortunately this still caches all of her entered data from the first form she was completing even though they were two separate links. Also, for testing purposes, she sent us the second link and we could still see all her entered data from the first form!

    Can you please help with this issue? Looking forward to hearing from you.

    Kind regards,


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    JotForm Support

    Answered by jonathan on April 27, 2015 at 09:33 PM

    Hi Bianca

    Can you share to us the URL of the 3 forms involved.

    We will check for details.