What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I import the form?

    Asked by nursery on April 27, 2015 at 09:58 PM

    Hi Support Team,

    I'm trying to import a form in PDF format from my own webpage url link but it coming up an error message, its seems only allow we import between jotform? Please advice.

    I need my own form to be import, can we have this?

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    JotForm Support

    Answered by Charlie on April 27, 2015 at 11:47 PM


    If you are importing using a website URL link where the form is, unfortunately, it will not work unless the forms are from JotForms, I assume you are using the 3rd option in the "Create Form" menu.


    But, we do have a new feature that will allow you to import directly your PDF forms, you can navigate to this import tool that we have: http://www.jotform.com/adobe-formscentral-alternative/. Click Import Forms->Choose the 3rd option.


    Do let us know if you need more help on this.


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    Answered by nursery on April 28, 2015 at 02:20 AM

    Hi Charlie,


    Thank you for your reply.
    Yes I've imported and submitted the pdf form. Hope this give helps.

    We need to submit all the PDF form every time to your? Is there anyway we can do it ourself without send to you.

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    JotForm Support

    Answered by Charlie on April 28, 2015 at 09:11 AM

    Unfortunately, that is how the importing of PDF form works, it will need to take some time to convert it into a web form.

    Thank you.

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    Answered by nursery on May 05, 2015 at 03:18 AM

    Hi Charlie,

    A few days ago? How was our form? Have you convert into a web form format? 

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    JotForm Support

    Answered by Welvin on May 05, 2015 at 09:34 AM

    You have around 28 forms in your account. So, are you saying that the PDF form is not yet imported to your account since April 27? It's been a week now and I don't think it should take this long. Would you mind sending us the PDF form instead? This way, we can check it and maybe ask our developers about it. You can send it here to our support email account at support@jotform.com.



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    Answered by nursery on May 08, 2015 at 06:10 AM

    Hi Welvin,

    I'm followed the linked to import my PDF form that Charlie sent me on 27th April, not from one of the 28 forms. It takes couple of days, but didn't receive any response yet. This take so long that's why I will asking you about this. I'll attached my PDF form to the email account support@jotform.com so can you please catch up this with them and let me know?

    Many thanks :)

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    JotForm Support

    Answered by BJoanna on May 08, 2015 at 10:34 AM

    I have checked our email and I did not find any email that is connected to email address of your account. When you sent email to support@jotform.com someone form our team will provide you an answer. 

    Let us know if you need further assistance.