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    Please explain why with the current plan, it states 100 free submissions allowed per month

    Asked by epidemiologist on April 28, 2015 at 03:31 AM

    Please explain why with the current plan, it states that 100 free submissions are allowed per month

    However we have received the following message "You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Free accounts are limited to 10 SSL submissions per month."

    We have received less than 10 submissions so far and as far as we are aware, none of them are secure submissions.

    Thank you.

    Submissions free submissions current style size message
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    JotForm Support

    Answered by ekrem on April 28, 2015 at 03:59 AM

    Hi,

    You are allowed to do max 10 SSL submission. No matter how many normal submissions you do, as soon as  you exceed 10  SSL submissions, your account submission will be disabled. 

    For example you can do the following for per month:

    * Max 10 SSL + Max 100 normal submission

    You did 14 normal submission and 12 SSL submission. SSL submission is set to zero and your account is active. You can use it.

    Regards,

    Ekrem