Submit Error: MySQL server has gone away

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    Jonas
    Asked on April 28, 2015 at 07:19 AM

    Hello Jotform

     

    I was informed by a customer of this error and having tried it myself I got it too. I have attached a screengrab.

     

     

    All the best

    Jonas

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    Ben
    Answered on April 28, 2015 at 11:14 AM

    I took a look at your jotform Jonas and I am not able to recreate the same issue, but I do see that there is an issue with your Form Separator widgets that were most likely the cause of all that.

    Please do remove the Form Separator widgets and add the new ones in their place which will load the latest versions of the widget and allow you to have proper submissions.

    Do let us know how it goes.