What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submit Error: MySQL server has gone away

    Asked by Jonas on April 28, 2015 at 07:19 AM

    Hello Jotform


    I was informed by a customer of this error and having tried it myself I got it too. I have attached a screengrab.



    All the best


    Page URL:

  • Profile Image

    Answered by Ben on April 28, 2015 at 11:14 AM

    I took a look at your jotform Jonas and I am not able to recreate the same issue, but I do see that there is an issue with your Form Separator widgets that were most likely the cause of all that.

    Please do remove the Form Separator widgets and add the new ones in their place which will load the latest versions of the widget and allow you to have proper submissions.

    Do let us know how it goes.