What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The Parent page scrolls when the Lightbox window reaches maxed scroll top and/or bottom part?

    Asked by schmuxy on April 28, 2015 at 09:05 AM


    there are similar issues open to this one, however I am struggling to find anything similar which was actually successfully resolved.

    My main concern is in regard to host page scrolling. As described in the title, when a user initiates the lightbox popup it scrolls my entire host page to the top.  And upon scrolling within the lightbox and hitting either end of max scroll on the Y axis, the host page will scroll.


    Is there a way to prevent the host page from scrolling while the lightbox is active?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 28, 2015 at 11:58 AM

    Hello schmuxy,

    I'm sorry for the trouble caused to you.

    I did check your web page where you have embedded your form and I am able to replicate the issue where the parent page scroll when the lightbox form is loaded. Your other issue "scrolling in lightbox scrolls host page" seems to work fine. Please check the screenshot below:



    I am not sure what is causing this issue. I am reporting it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image

    Answered by schmuxy on April 28, 2015 at 12:44 PM

    Hey, thank you for the prompt response!

    The other issue regarding "scrolling in lightbox scrolls host page" can be replicated by clicking on the button labeled "enquire for valvasor" (gray button white text) and then scrolling for the form. When the form scrolling ends continue scrolling (mouse wheel) and notice the host page will start to scroll in the background!

  • Profile Image
    JotForm Support

    Answered by Charlie on April 28, 2015 at 02:57 PM

    Thank you for the additional information, I'll update the report that was already escalated by my colleague. We'll inform you when we hear any news from our developers regarding this matter.