What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Over Quota

    Asked by johnkang on April 28, 2015 at 10:01 AM

    Hi,

    I've received a note saying "Form Over Quota". Does this mean my Form exceeded the amount of submissions I can receive monthly? Is there any way I can fix this ASAP because I believe I have a lot of orders coming my way right now.  

    Page URL:
    http://www.jotform.us/form/33426207894156

    form over quota Submissions exceeded free account
  • Profile Image
    JotForm Support

    Answered by Mike_G on April 28, 2015 at 01:17 PM

    Hi, johnkang, 

    I would like to apologize for what happened.  I have checked that the form already has 107 submissions. 

    Please be advised that for a Free Account, you have 100 Non-Secure Submissions and 10 Secured Submission(SSL). If you exceeded any of the submissions, it will temporarily disable the account. Meaning, it will no longer be able to receive submissions as if all the forms were disabled. 

    For you to be able to enjoy more of the service you may upgrade using this guide, http://www.jotform.com/pricing.

    Once you made an upgrade, you're account will be activated instantly, so as the form in it. And I would recommend for you to do that because, as you have said, you will have a lot of orders coming.

    Should you be needing further assistance on this matter, kindly let us know and we will be glad to help you. 

    Thank you for using JotForm.

     

    Kind regards, 

     

    Mike_G