What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Contacts integration not forwarding names

    Asked by westcoasthair on April 28, 2015 at 12:04 PM

    My form shows it is integrated, i added API and accepted googles integration, but when I submit, nothing is added to my google account. How can i troubleshoot? Thanks,

    Page URL:
    http://www.westcoasthairdesign.com/

    google contact contact integration google contacts
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    JotForm Support

    Answered by Mike on April 28, 2015 at 03:04 PM

    Thank you for contacting us.

    I have tried the Google Contacts integration on a cloned version of your form, and I was able to reproduce the issue with created contact names. Emails were synced properly, but the contact names were blank.

    It appears that we need to use a Full Name field from Quick Tools to properly forward the contact names. Please try using the Full Name field with the Google Contacts integration on your form.

    I have attached a ticket to this thread to see if we can fix the issue with Text Box based name fields. We will let you know if we have any updates on this.

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    Answered by westcoasthair on April 28, 2015 at 05:32 PM

    As always you are the best, that worked, thank you so much!!

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    JotForm Support

    Answered by alp_deniz on April 29, 2015 at 05:16 AM

    Hello,

    We have just fixed textbox based name fields and you can use them as well.

    Thank you very much!