Google Contacts integration not forwarding names

  • westcoasthair
    Asked on April 28, 2015 at 12:04 PM

    My form shows it is integrated, i added API and accepted googles integration, but when I submit, nothing is added to my google account. How can i troubleshoot? Thanks,

    Page URL: http://www.westcoasthairdesign.com/
  • Mike
    Replied on April 28, 2015 at 3:04 PM

    Thank you for contacting us.

    I have tried the Google Contacts integration on a cloned version of your form, and I was able to reproduce the issue with created contact names. Emails were synced properly, but the contact names were blank.

    It appears that we need to use a Full Name field from Quick Tools to properly forward the contact names. Please try using the Full Name field with the Google Contacts integration on your form.

    Google Contacts integration not forwarding names Image 1 Screenshot 20

    I have attached a ticket to this thread to see if we can fix the issue with Text Box based name fields. We will let you know if we have any updates on this.

  • westcoasthair
    Replied on April 28, 2015 at 5:32 PM

    As always you are the best, that worked, thank you so much!!

  • alp_deniz
    Replied on April 29, 2015 at 5:16 AM

    Hello,

    We have just fixed textbox based name fields and you can use them as well.

    Thank you very much!