What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Form Has Been Disabled

    Asked by SpiritFlight on April 28, 2015 at 12:25 PM

    I didn't realize that and email form I had created was was encrypted. After receiving 10 form submissions, my form was disabled. I have since removed the SSL from the form code but my form is still disabled. Any chance someone on your end could reactivate it please? I'm well below the 100 email quota for this non-emcrypted form.

    Steffan Heydon

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    JotForm Support

    Answered by ekrem on April 28, 2015 at 01:33 PM

    Hi Steffan,

    You are allowed to do max 10 SSL submission. No matter how many normal submissions you do, as soon as  you exceed 10  SSL submissions, your account submission will be disabled.

    For example you can do the following for per month:

    * Max 10 SSL + Max 100 normal submission

    I set SSL submission to zero. Your account is active now, you can use it.