What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form disappeared from website

    Asked by bridalbeauty on April 28, 2015 at 01:21 PM

    The form was working and has been working fine for the last year. And, all of a sudden, the form is not appearing on the site. Please advise how to correct this problem.



    Thank you.

    Page URL:

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    JotForm Support

    Answered by ekrem on April 28, 2015 at 01:28 PM


    You are allowed to do max 10 SSL submission (you did 12 SSL submissions). No matter how many normal submissions you do, as soon as  you exceed 10  SSL submissions, your account submission will be disabled.

    For example you can do the following for per month:

    * Max 10 SSL + Max 100 normal submission


    I set SSL submission to zero now and your account is active, you can use it.



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    JotForm Support

    Answered by david on April 28, 2015 at 03:31 PM

    You are very welcome!  Changing your embed code from:

    <script type="text/javascript" src="https://secure.jotform.us/jsform/23501289779161"></script>


    <script type="text/javascript" src="//www.jotform.us/jsform/23501289779161"></script>

    Should use regular submissions rather than SSL based ones.

    If you have any further questions, let us know and we will be happy to help.