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    Subaccount User never received email invite

    Asked by voiceamerica on April 28, 2015 at 01:38 PM

    I have added a user / socialmedia@voiceamerica.com and they are recieivng responses emails but never got the invite to log in and view data.. please ahelp

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    Answered by KadeJM on April 28, 2015 at 03:20 PM

    So you mean that you added "socialmedia@voiceamerica.com" as a subuser account to join you and your forms but they never got the email invite for it.

    I checked but I don't see anything from our end that would be blocking them from receiving that email. Also, they are not listed in our bouncelist when I checked their email address.

    Result: socialmedia@voiceamerica.com is NOT in the bounce list

    According to your subuser accounts I found they are listed on your account.

    Are you able to have them check their email's spam folder? It may have ended up in there. 

    Alternatively, you could try removing the email address then reapply it to see if that will help.

    Please let us know if you continue to experience a problem with this.