What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to know how long submissions are retained on JotForm's servers.

    Asked by nizeX on April 28, 2015 at 03:06 PM

    Hello, I'm currently using the free JotForm account and really like it. I've spoken to my company owner about getting a paid subscription, and his concern is over JotForm's security; namely, how long our customer's submissions are retained on the JotForm servers. I've searched through the articles and can't find anything that addresses this. I did see that JotForm won't sell or share our data, or access our data for non-administrative purposes, but I still need to find out how long submissions are retained. Can you please tell me if I were to delete submissions of a form, how long would that data be retained by JotForm?

     

    Thank you so much for your help! The form builder has been great so far & I hope to continue utilizing it.

    Submissions JotForm Form Builder
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    JotForm Support

    Answered by david on April 28, 2015 at 05:01 PM

    Hi,

    Your submission are retained on our servers until you delete them.  For better or for worse, once the submission is deleted, it is permanently deleted from our servers.  This also means that once you delete a submission, we cannot recover it.  We do not retain it for any purposes once deleted.

    If you or your employer have any further questions, just let us know and we will be happy to help.

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    Answered by nizeX on April 29, 2015 at 09:26 AM

    Fantastic. Thank you so much for your quick & thorough reply, David!

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    Answered by Ben on April 29, 2015 at 11:02 AM

    In my colleague's name, you are welcome. Do let us know if there is anything else that we can assist you with and we would be happy to do so.