What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My JotForm seems to be hanging on save, won't update last hour and half of edits.

    Asked by ecofemme on April 29, 2015 at 01:34 AM

    The Save icon is continuously rotating, and when I open "My Forms" in a new tab and go to edit my form, it doesn't show any of the edits I've made for the past hour & a half. I'm worried to close the open tab I'm working in with all my latest edits, as I don't want to lose all the work I've done.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on April 29, 2015 at 04:35 AM


    Please try also clearing your browser's cache and retry saving the form again on the Form Builder.

    I tried it on my end, but so far I could not replicate the same issue. I was able to save/update/edit the form just fine on the Form Builder


    I also suggest avoiding this procedure

    ... I open "My Forms" in a new tab and go to edit my form,..

    Make sure you always maintain only one instance of the opened Form Builder in your browser..

    If you open multiple instance of the Form Builder, there is a greater chance the auto save will overwrite save versions of the form from the different opened instance.

    Let us know if issue remains.






  • Profile Image

    Answered by ecofemme on April 30, 2015 at 09:05 PM

    Unfortunately clearing cache didn't seem to help. Attached image shows my stuck Save icon. Should I simply try refreshing the page? I'm just really worried all my work will be lost.


  • Profile Image
    JotForm Support

    Answered by jonathan on April 30, 2015 at 10:36 PM

    In your screenshot, I can see 2 instance of My Forms / Form Builder is opened. As suggested, please do not use the Form Builder like that.. it will lead to issue on the saving process of the form.


    I also can see multiple applications are opened simultaneously... depending also on how powerful your machine is, the multiple opened application could be contributing also to the degrading of the resources available in your machine (memory, processing, network, paging.. etc)

    Try closing all other applications and recover resources on your computer by restarting the computer. Then reset or reboot the computer.

    After reboot, open only the JotForm Form Builder (your browser) and then do the Saving of the form..

    This will allow you to edit/save the form properly.

    Hope this help Let us know if still not resolve.