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    SigPlus Widget is not working. It says plugin is not installed.

    Asked by dqindiana on April 29, 2015 at 05:50 AM

    i have created multiple forms for my business requiring signature with the Topaz Signature pads.  Today I noticed that the plugin stopped working.  Upon review of the topaz site, it says that the SigPlusWeb plugin was phased out in Jan 2015 for Chrome and Firefox and they have developed a new API to address this.  I have installed both and tried my forms on Chrome, Fire Fox, and IE.  The signature cells on the forms all state that the plugin is not installed.  How can I get my forms working again?   

    Page URL:
    http://form.jotformpro.com/form/50443148911956

    topaz review SigPlus
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    JotForm Support

    Answered by ashwin_d on April 29, 2015 at 08:17 AM

    Hello dqindiana,

    Thank you for sharing the information with us.

    I did install the plugin and tried to test the issue. Though I cannot test the widget but I did not see any issue or message saying plugin is not installed. Please check the screenshot below:

    Let me report it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    JotForm Support

    Answered by ashwin_d on April 29, 2015 at 08:19 AM

    Hello dqindiana,

    I would also suggest you to please try to re-install the plugin and see if that solves the problem.

    Thank you!

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    Answered by dqindiana on April 29, 2015 at 09:18 AM

    I have uninstalled the old sigPlusWeb NPAPI plugin and installed the new Sig Web Browser API.  I have updated windows and chrome.  I am still getting the "Plugin not installed" message.   What browser are you using and what plugin did you install to get it to work?

     

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    JotForm Support

    Answered by ashwin_d on April 29, 2015 at 10:50 AM

    Hello dqindiana,

    I used chrome browser and downloaded the plugin file form the following location:  http://www.topazsystems.com/sigplusweb.html 

    Please download the following file and install it before testing your form again :   http://www.topazsystems.com/Software/sigplusweb_npapi.exe 

    Thank you!

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    Answered by dqindiana on May 12, 2015 at 02:49 PM

    I have been able to get the widget to work by enabling NPAPI within Chrome's settings, but they are phasing out support for it completely in September. It does not look like the widget works with the sigweb API developed by Topaz. Are there plans to update your widget to work in accordance with their updates? I can provide a signature tablet for testing purposes if needed.

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    Answered by Ben on May 12, 2015 at 04:03 PM

    Yes, our developers will work on that if Topaz will continue work on their service and create/finish their new API.

    In the mean time I can suggest an alternative such as: Adobe eSign.

    As my colleague has mentioned this has been raised to our team working on widgets and I see that they have already checked this thread so as soon as there is any update in regards to this, they will update you here.

    Thank you for being willing to participate in testing. I will forward this to them just in case so that they are aware.

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    Answered by lombardo on January 08, 2016 at 01:46 PM

    How is the Topaz API integration coming along?    I have some frustrated users and I am having a hard time helping them until this tool is working.

     

    thanks

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    Answered by Ben on January 08, 2016 at 04:26 PM

    Based on my knowledge Topaz did not fully finish on the API. Looking at their website I see that their last post was in April 2015 - http://www.topazsystems.com/news.html

    Their post on this referenced above: http://www.topazsystems.com/sigplusweb.html still shows that the same would not be available after January 2015 - but I do not see any updates later on.

    Following this I can tell you that our developers have kept updating the widget on our side as much as possible, but I will check with them to see if there is any info that they could share with you on this.

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    Answered by RTOApp on April 07, 2016 at 08:28 PM

    Hi any news for implementing Topaz new API?

     

    http://www.topazsystems.com/sigweb.html

     

    Kind Regards,

     

    Manzoor

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    JotForm Support

    Answered by Kiran on April 08, 2016 at 12:19 AM

    Unfortunately, we are not having any updates in this regard. The feature is still in our nice-to-do list. Since you are now subscribed to this thread, you'll also be posted with any update we have through this thread.

    Thank you!