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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Uploaded/Attached files to the form not coming to Dropbox or FTP!

    Asked by mjahangir on April 29, 2015 at 08:42 AM

    Dear team What coming to my dropbox folder and FTP server is only a PDF format of form not any their attachments appear there.

    See attached, this form included 2-3 audio and IMG files but non of them come on FTP and Dropbox? what's problem?


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    Answered by Ben on April 29, 2015 at 10:32 AM

    I see that you have posted this on this thread: http://www.jotform.com/answers/560438 as well. Please always keep your issue / questions on a single thread per issue.

    This helps us see everything in one place and in the same time provide you with faster support.

    Please do remove the FTP integration and then test the form again and see if it is working properly.

    If not, then you will need to:

    1. remove current DropBox integration
    2. re-integrate with DropBox

    Do let us know how it goes and please reply back only to this thread and not to the other one as mentioned above.

    Thank you.