What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my email is used instead of my username in forum?

    Asked by ali_o_kan on April 29, 2015 at 09:39 AM
    Page URL:
    http://developers.jotform.com/forum/post/5540dcb765158d8d2e00001c

    email in
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    JotForm Support

    Answered by david on April 29, 2015 at 11:30 AM

    Hi,

    The developer site and the JotForm site are two different websites.  Your email is used under the other forum due to possibly not being registered on the developer site.  Here, on the JotForm site, you username is used because you are registered.

    If you have any further questions, let us know and we will be happy to help.

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    Answered by ali_o_kan on April 29, 2015 at 12:11 PM

    Hi David, 

    Thank you for your reply.

    The account of developer website is the same has customers site. 

    My email address is taken from my "customer account", and I don't see developer sign in forms.

    it's a very strange behavior. 

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    JotForm Support

    Answered by david on April 29, 2015 at 01:19 PM

    I just checked and it does indeed share a log in with the regular JotForm site.  My apologies.  Usually when it uses your email address rather than your username, it is due to not being fully logged in to the site at the time you posted.  When I created a test post, it used my username rather than my email address:

    I would just make sure you are logged in fully before creating a post.  Other than that, it should use your username.

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    Answered by ali_o_kan on April 29, 2015 at 01:50 PM

    I think understand what's happen. 

    In "sign in" form in regular site, it's possible to use email for login and it isn't possible on de developer side. 

    moreover, It's the reason what i can't see my custom widget, because if I don't see the same widgets list if I login with email or username…