What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by mauriceivy on April 29, 2015 at 09:40 AM

    My subscription expired.  The card I used via paypal is valid.  I don't know what the problem is.  Paypal isn't seeing the issue, nor am I.  Just debit the account on file so I can maintain my subscription.  Thank you.

  • Profile Image
    JotForm Support

    Answered by david on April 29, 2015 at 11:34 AM


    Unfortunately there is not much we can do to update your PayPal subscription details.  In this case, you may need to cancel your current PayPal subscription:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    After it is cancelled, sign up for the subscription once again.  If there were any updates made in your PayPal account, our system might be loading old information regarding your billing. 

    If this still doesn't allow you to renew, let us know and we will be happy to have another look.