What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Mobile form compatible with file uploads?

    Asked by CoutureKidsMag on April 29, 2015 at 09:44 AM

    we have a contest running are getting feedback that they can not upload the file they get kicked out when that happens. Is this form mobile compatible can they upload the file via phones. 

    Page URL:
    http://www.couturekidsmag.com/?page_id=243

    mobile form uploads Mobile phones Getting Via
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    JotForm Support

    Answered by david on April 29, 2015 at 11:50 AM

    Hi,

    Our forms should be compatible with all devices and should be mobile ready.  I checked your page and it appears as though you have used the regular Javascript embed method.  This works in most cases but does leave the form open to conflict with the rest of the page.  This can occasionally cause issues with usage.

    Try embedding your form using the iFrame embed method instead:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This should allow for your form to work the same as it does normally while embedded to your page.

    If this still does not allow your users to upload files to your form, let us know and we will be happy to have another look.